Shipping Policy

Last Updated: February 26, 2026

At The Customized Packaging LLC, we are committed to delivering your custom packaging products safely and on time. Since all orders are made-to-order, shipping timelines include both production and delivery time. Please review the details below.

1. Order Processing Time

All orders go through the following stages:

Design & Approval Phase

• After order placement, our team prepares digital mockups for approval.

• Production begins only after customer approval of the final design proof.

• Approval delays from the customer may increase overall delivery time.

Production Time

Production typically takes:

• 8–12 business days for standard custom packaging orders

• Rush orders: 5–8 business days (if rush service is selected and confirmed)

Production time may vary depending on:

• Order quantity

• Packaging complexity

• Printing requirements

• Seasonal demand

2. Shipping Time

After production is completed, shipping typically takes:

• USA: 3–7 business days

• Canada: 4–8 business days

• UK & Europe: 5–10 business days

• International Orders: 7–15 business days

Delivery time may vary depending on location, customs clearance, and courier services.

3. Total Delivery Time

Estimated total delivery time includes:

• Production Time: 8–12 business days

• Shipping Time: 3–15 business days

Total Estimated Delivery Time: 11–27 business days

4. Shipping Charges

Free Shipping

We offer free standard shipping on most custom packaging orders.

Paid Shipping

Additional charges may apply for:

• Rush orders

• Express shipping requests

• Remote or restricted delivery locations

Shipping costs, if applicable, will be shown at checkout.

5. Shipping Carriers

We work with reliable international courier partners, including:

• FedEx

• DHL

• UPS

• USPS

• Other trusted logistics providers

Carrier selection depends on delivery location and order size.

6. Order Tracking

Once your order is shipped, you will receive:

• Tracking number via email

• Shipment confirmation notification

You can use the tracking number to monitor delivery status.

7. International Shipping & Customs

For international orders:

• Customers are responsible for any customs duties, taxes, or import fees.

• Customs clearance may cause delays beyond our control.

• We are not responsible for delays caused by customs authorities.

8. Shipping Address Accuracy

Customers are responsible for providing correct shipping information.

We are not responsible for delivery failures caused by:

• Incorrect address

• Incomplete address

• Wrong contact information

Additional shipping charges may apply for reshipping returned packages.

9. Damaged or Lost Shipments

Damaged Shipments

If your order arrives damaged:

• Notify us within 48 hours of delivery

• Provide photos of damaged items and packaging

• We will arrange replacement if eligible

Lost Shipments

If your shipment is lost in transit, we will coordinate with the courier and provide replacement or resolution as necessary.

10. Delivery Delays

While we strive to deliver on time, delays may occur due to:

• Courier service disruptions

• Weather conditions

• Customs clearance

• High seasonal demand

• Unforeseen operational issues

We are not liable for delays caused by third-party shipping carriers.

11. Order Changes After Shipment

Once the order has been shipped:

• Shipping address cannot be changed

• Orders cannot be canceled or modified

12. Contact Information

If you have questions regarding shipping, please contact:

The Customized Packaging LLC
Address: 5A Hyman Rd, New Waverly, TX 77358, USA
Email: support@thecustomizedpackaging.com
Phone: +1 (213) 669-3282